Our primary goal in collecting information about you is to give you a meaningful and personalized website experience. The information we collect allows us to provide better service to you by tailoring our communications to match your interests.

Information You Explicitly Provide

To establish and manage your account or to participate in various online programs offered, you’ll be asked to provide certain personally identifiable information, such as your name, email address, phone number, and other identifying items. You can choose not to provide this information, but then you might not be able to participate in some of our services or offerings. If you choose to provide information and register with this website, your information will be kept on file for audit purposes for at least as long as regulatory requirements dictate. Our data retention requirements don’t expire upon cancellation or revocation of your account.

Information We Automatically Collect

We use common Internet technologies such as cookies and beacons to ensure the integrity of our website and to customize portions of the website for you.


Cookies are small pieces of information stored by your browser on your computer's hard drive, at a website's request. Our cookies don’t contain any personal information, but are used primarily:

  • To keep track of temporary information. For example, cookies allow us to keep track of the forms you upload and download.
  • To register you in programs. Cookies allow us to remember you when you sign in to the places on our website that require membership.
  • To help us understand the size of our audience and traffic patterns.
  • To collect and record information about what you viewed on our website and what you viewed in our email.
  • To manage and present website information and the pictures displayed on your computer.
  • To deliver information specific to your interests.

Cookies and Analytics

We utilize services provided by Google Analytics to collect information about the effectiveness of our website and help improve the services we provide to users of our website. Google Analytics may use cookies, web beacons, pixels, or other technologies to collect information. These tools allow Google to track some data relating to your computer and your Internet browsing on our website or other sites that participate in Google’s networks. This data includes your computer’s IP address; the website addresses visited; the browser type used; the computer’s operating system; and the date, time, and duration of the visit to each page. We don’t permit Google to collect any personal information about you, such as your name, email, or physical address. For more information about these specialized cookies and other technologies, we suggest you review Google’s privacy policy.

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the About Hotjar section of Hotjar’s support site.

Disabling Cookies

If you are uncomfortable with the collection of such information through the use of cookies, we recommend disabling these features through your browser preferences, though please understand this will limit the performance and functionality of our website. Your browser documentation should provide specific procedures for disabling cookie support.

IP Addresses

We analyze IP addresses in the aggregate for system administration purposes and to gather broad demographic information. We don’t link IP addresses to your computer's User ID.


Some of our websites may enable you to participate in public services such as discussion boards, chats, and live events. Please use discretion when posting personal information about yourself when using these services. Be aware that when you disclose personal information at these websites, such as your name, member name, and email address, the information may be collected and used by others to send unsolicited email. The services are open to the public, and what you post there can be seen by anyone and isn’t protected. We can’t control the comments that you may receive while you participate in these services. You may find other people's comments to be offensive, harmful, or inaccurate.

Children's Privacy

Protecting the online privacy of children is especially important, and those under the age of 13 are protected by federal law. For that reason, we don’t knowingly permit children to become registered members of our websites. We don’t knowingly collect or solicit personal information about children. If we ever include children under the age of 13 as part of our intended website audience, those specific web pages will, in accordance with the provisions of the Children's Online Privacy Protection Act (COPPA), be clearly identified and provide an explicit privacy notice; and we’ll provide processes to obtain parental approval, provide access to information, and allow parents to request removal of their children's personal information.

Outside Links

Some of our websites contain links to and from other websites; we aren’t responsible for the privacy practices of those websites. We encourage you to ascertain the privacy practices of those websites.