Members who have a question about a specific coverage or benefit should first contact the appropriate benefit administrator. For other questions or website support, choose the appropriate Portico contact.

Portico Benefit Services

General questions

Phone
800.352.2876

Fax
612.334.5399

Email
mail@PorticoBenefits.org

Hours
Monday – Thursday
8 a.m. – 6 p.m. (Central)

Friday
8 a.m. – 5 p.m. (Central)

Mailing Address
Portico Benefit Services
800 Marquette Avenue, Suite 1050
Minneapolis, MN 55402-2892

Billing Address
Payment Processing Center
P.O. Box 77070
Minneapolis, MN 55480-7770

Driving Directions
If you have an appointment to visit our offices, see driving directions.

We are closed in observance of the following holidays in 2018:

New Year's Day
Monday, January 1

Martin Luther King, Jr. Day
Monday, January 15

Good Friday
Friday, March 30

Memorial Day
Monday, May 28

Independence Day
Wednesday, July 4

Labor Day
Monday, September 3

Thanksgiving
Thursday, November 22
Friday, November 23

Christmas
Monday, December 24
Tuesday, December 25

For plan members sponsored in ELCA benefits by an ELCA employer

Phone
800.922.4896

Email
mail@porticobenefits.org

Hours
Monday – Thursday
8 a.m. – 6 p.m. (Central)

Friday
8 a.m. – 5 p.m. (Central)

If you need help using a Portico website, one of our Customer Care Advocates can use live co-browsing to assist you. Co-browsing allows the Customer Care Advocate to view the Portico web pages with you, and to highlight specific areas to help guide you through the website. It works with any web browser, including Chrome, Explorer, Firefox, and Safari.

  • Your session is private
  • The Customer Care Advocate can only see what you’re seeing on a Portico web page, not anything else in your browser or on your device
  • You don’t need to download or install any new software
  • You’ll receive support via online chat or over the phone

To begin a co-browsing session, contact us at 800.352.2876. A Customer Care Advocate will give you the PIN you'll use to start the session.

Important: Do not close your browser, the chat window, or the co-browse session toolbar until your session is complete. Doing so will terminate your session. The chat window may be minimized if necessary.

Start Co-Browsing Session

ELCA Medicare-Primary health benefits

Phone
800.352.2876

Fax
612.752.4367

Email
healthcare@PorticoBenefits.org

Hours
Monday – Thursday
8 a.m. – 6 p.m. (Central)

Friday
8 a.m. – 5 p.m. (Central)

ELCA-Primary health benefits

Phone
877.851.5656
Health.PorticoBenefits.org

Hours
7:30 a.m. – 9 p.m. (Central)
Monday – Friday

Job Inquiries

If you are responding to an employment opportunity, please send an inquiry to humanresources@PorticoBenefits.org.

Administrators

Hearing Discount Benefit

Amplifon, a partner of Delta Dental

Phone
855.531.4694

Web
amplifonusa.com/deltadentalmn

Hours
7 a.m. – 7 p.m. (Central)
Monday – Friday

Employee Assistance Program (EAP) for ELCA-Primary Plan Members

Beacon Health Strategies, a partner of BlueLink TPA

Phone
800.432.5155

Hours
24 hours a day

Dental Benefit

Phone
800.448.3815

Fax
651.406.5901

Web
deltadentalmn.org

Hours
7 a.m. – 7 p.m. (Central)
Monday – Friday

Claims Address
Delta Dental
P.O. Box 59238
Minneapolis, MN 55459-0238

Online Health Care for ELCA-Primary Plan Members

Doctor On Demand, a Blue Cross in-network provider

Web
doctorondemand.com/bluelinktpamn

Hours
Appointments and on-demand visits are available between 7 a.m. – 11 p.m. local time.

24/7 Telephone Nurse Support Benefit for ELCA Medicare-Primary Plan Members

Administered by OptumHealth℠

Phone
877.856.8145

TTY/TDD
800.855.2880, then ask to be connected to 877.856.8145

Outside U.S.
800.411.7998, then press 2

Hours
24 hours a day

Identity Protection Services for ELCA-Primary Plan Members

Experian, a partner of BlueLink TPA

Phone
866.926.9803

Engagement Numbers
For adults: Engagement number DB09283 and reference code Q99RK2F9T
For children: Engagement number DB09284 and reference code J3VYT3KGV

Prescription Drug Benefit

Phone
800.575.8090

TTY/TDD
800.305.5376

Fax
800.636.9494

Web
express-scripts.com

Hours
24 hours a day

For Members with Medicare Part D
Phone
877.866.6048

Prior Authorization (doctors only)
Phone

800.417.8164

Accredo: specialty drug benefit

For assistance with specialty drugs, contact Accredo Specialty Pharmacy, an Express Scripts subsidiary. Specialty drugs include injectable and oral drugs with specific storage and handling requirements.

Phone
800.803.2523

Hours
7 a.m. – 8 p.m. (Central)
Monday – Friday
8 a.m. – noon (Central)
Saturday

Retirement Plan Benefit

Phone
800.352.2876

FSA, HSA, and Personal Wellness Account Benefits

Further (formerly SelectAccount)
Phone
800.859.2144

Fax
866.231.0214

Web
hellofurther.com

Hours
7 a.m. – 7 p.m. (Central)
Monday – Friday

Claims Address
Further
P.O. Box 64193
St. Paul, MN 55164-0193

ELCA Medicare-Primary Group Medicare Advantage Plan

Phone
888.445.4788 TTY: 711

Web
humana.com

Hours
7 a.m. – 8 p.m. (Central)
Monday – Friday

Claims Address
Humana Claims
P.O. Box 14601
Lexington, KY 40512-4601

Disability Coverage

Lincoln Financial Group (formerly Liberty Mutual)

Phone
844.208.1662

Fax
603.334.0401

Hours
7 a.m. – 4 p.m. (Central)
Monday – Friday

Livongo, a partner of Express Scripts

Phone
800.945.4355

Hours
7 a.m. — 7 p.m. (Central)
Monday — Friday

Certified Diabetes Educators are available 24 hours a day

Medicare Providers and Benefits

Contact Medicare with questions about Medicare coverage.

Phone
800.MEDICARE (800.633.4227)

TTY/TDD
877.486.2048

Web
medicare.gov

ELCA Medicare-Primary Medicare Supplement Benefit

Phone
800.245.6728

Hours
7:30 a.m. – 5 p.m. (Central)
Monday – Friday

Claims Address
Mercer Health & Benefits Administration LLC
ATTN: Claims
P.O. Box 14426
Des Moines, IA 50306-3426

Phone
888.409.8687

Email
support@omadahealth.com

Web
omadahealth.com/portico

Hours
10 a.m. – 8 p.m. (Central)
Monday – Friday

Phone
855.623.9355

Fax
844.560.5221

Hours
7 a.m. – 8:30 p.m. (Central)
Monday – Friday

7:30 a.m. – 4 p.m. (Central)
Saturday

ELCA Medicare-Primary Fitness Program

Phone
888.423.4632

Web
silversneakers.com

Hours
7 a.m. – 7 p.m. (Central)
Monday – Friday