Members who have a question about a specific coverage or benefit should first contact the appropriate benefit administrator. For other questions or website support, choose the appropriate Portico contact.

Portico Benefit Services

General questions




Monday – Thursday
8 a.m. – 6 p.m. (Central)

8 a.m. – 5 p.m. (Central)

Mailing Address
Portico Benefit Services
7700 France Ave. S., Ste. 350
Minneapolis, MN 55435-2802

Billing Address
Payment Processing Center
P.O. Box 77070
Minneapolis, MN 55480-7770

Driving Directions
If you have an appointment to visit our offices, see driving directions.

Portico’s Customer Care Center was named a Center of Excellence by BenchmarkPortal for the eighth consecutive year in 2022.

We are closed in observance of the following holidays in 2023:

New Year's Day
Monday, Jan. 2

Martin Luther King, Jr. Day
Monday, Jan. 16

Presidents Day
Monday, Feb. 20

Good Friday
Friday, April 7

Memorial Day
Monday, May 29

Independence Day
Tuesday, July 4

Labor Day
Monday, Sept. 4

Thursday, Nov. 23
Friday, Nov. 24

Friday, Dec. 22
Monday, Dec. 25

If you need help using a Portico website, one of our Customer Care Advocates can use live co-browsing to assist you. Co-browsing allows the Customer Care Advocate to view the Portico web pages with you, and to highlight specific areas to help guide you through the website.

  • Your session is private
  • The Customer Care Advocate can only see what you’re seeing on a Portico web page, not anything else in your browser or on your device
  • You don’t need to download or install any new software
  • You’ll receive support via online chat or over the phone

To begin a co-browsing session, contact us at 800.352.2876. A Customer Care Advocate will give you the PIN you'll use to start the session.

Important: Do not close your browser, the chat window, or the co-browse session toolbar until your session is complete. Doing so will terminate your session. The chat window may be minimized if necessary.

Start Co-Browsing Session

Job Inquiries

If you are responding to an employment opportunity, please send an inquiry to