Portico Benefit Services complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or gender in regard to health benefits. Portico does not exclude people or treat them differently because of race, color, national origin, age, disability, or gender.

Portico Benefit Services, plan sponsor of the ELCA Health Plan, provides, upon request, free communication assistance services to facilitate effective communication, including:

  • Telephone, email, and standard mail options
  • Written information in other formats, such as large print
  • Free language interpreter services to people whose primary language is not English
  • Information written in other languages

If you need these services, contact us at 800.352.2876 or by calling the number on your Portico Health ID card.

Filing a Discrimination Grievance

If you believe that Portico has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or gender, you can file a grievance with our Health Services Manager.

By email
catherinebroady@porticobenefits.org

By mail
Catherine Broady, Health Services Manager
Portico Benefit Services
800 Marquette Avenue, Suite 1050
Minneapolis, MN 55402-2892

If you need help filing a grievance, please call Portico at 800.352.2876.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights.

File online
Office for Civil Rights Complaint Portal at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf

By phone
1.800.368.1019
1.800.537.7697 (TDD)

By mail
U.S. Department of Health and Human Services
200 Independence Avenue SW
Room 509F
HHH Building
Washington, DC 20201

Complaint forms are available online at http://www.hhs.gov/ocr/office/file/index.html.