Portico Benefit Services complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or gender in regard to health benefits. Portico does not exclude people or treat them differently because of race, color, national origin, age, disability, or gender.
Portico Benefit Services, plan sponsor of the ELCA Health Plan, provides, upon request, free communication assistance services to facilitate effective communication, including:
If you need these services, contact us at 800.352.2876 or by calling the number on your Portico Health ID card.
If you believe that Portico has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or gender, you can file a grievance with our Health Services Manager.
Catherine Broady, Health Services Manager
Portico Benefit Services
800 Marquette Avenue, Suite 1050
Minneapolis, MN 55402-2892
If you need help filing a grievance, please call Portico at 800.352.2876.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights.
Office for Civil Rights Complaint Portal at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
U.S. Department of Health and Human Services
200 Independence Avenue SW
Washington, DC 20201
Complaint forms are available online at http://www.hhs.gov/ocr/office/file/index.html.